Standard delivery estimate in working days.
The Orange Scientist
Unit 7
Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE296YE
Customer Care:
Email: hello@theorangescientist.co.uk
Delivery Information
Delivery information
From our warehouse to your workplace.
Clear dispatch times, delivery charges and receiving guidance for scientific, healthcare, veterinary and professional orders across the UK and overseas.
Standard overseas estimate in working days.
Orders are processed on the following working day.
The final charge depends on the delivery location.
The delivery journey
What happens after you order.
Professional orders often involve product availability, case quantities and specialist delivery requirements. This is the standard route from checkout to reception.
Order processing
Orders placed before 3pm enter processing that day. Orders placed after 3pm are processed on the following working day.
Dispatch and transit
The team makes every effort to dispatch goods on time. Delivery dates remain estimates and can be affected by product availability, location and courier conditions.
Reception delivery
Couriers are contracted to deliver to the nominated reception point. Make sure the receiving team knows that the order is expected and can inspect it on arrival.
Packing and carriage
How delivery charges work.
Charges reflect the delivery destination and order requirements. The applicable amount is added to the order at the published rate.
£15+
Delivery starts from £15.00, depending on location.
- A standard packing and carriage charge is added at the published rate, excluding VAT.
- S. Ireland, the Scottish Highlands and international orders are charged at cost.
- Any delivery time or date shown is an estimate only and is not a guaranteed arrival date.
- The Orange Scientist makes every effort to dispatch goods on time but does not accept liability for failure to deliver within an estimated time.
When the courier arrives
Check before signing.
The person accepting the consignment should inspect the delivery before signing. This protects the organisation and gives the team the best opportunity to resolve a courier issue.
Count every parcel
Check that the number of parcels physically received matches the number shown for the consignment before signing.
Inspect for damage
Check packaging and goods for visible damage or shortage while the courier is still present.
Record any issue
Notify the courier and clearly record damage or shortage on the delivery note before signing for the consignment.
Tell us in writing
Damage or shortage must also be reported to The Orange Scientist in writing within five working days of receipt.
10 working days
If an order has not arrived within three to five working days of the expected delivery date, contact the team so that it can be investigated. Missing orders must be notified within ten working days from the invoice date. The Orange Scientist does not accept liability for missing orders reported after this period.
Important delivery terms
The details buyers need.
These points cover proof of delivery, transfer of risk, acceptance of goods and ownership.
Proof of delivery
A POD must be requested within two months from the invoice date.
Acceptance and transfer of risk
The customer must accept goods when they are ready for delivery. Delivery takes place at the nominated address, at which point the risk of loss, breakage and damage passes to the customer.
Signing for the consignment
Once the consignment has been signed for, the risk of damage and shortages passes to the customer. Inspection before signature is therefore essential.
Title to goods
Title to the goods does not pass to the customer until payment has been received in full by The Orange Scientist.
International orders
Customs clearance is the customer responsibility.
Overseas customers are responsible for clearing all goods through customs and for paying all applicable local or federal taxes, duties and charges.
Delivery support
Need us to check an order?
Send the order number, delivery postcode, organisation name and a short description of the issue. For damage or shortage, include clear photographs of the parcel, label and affected goods.
Please avoid sending sensitive patient or clinical information. Read our privacy policy for information about how personal data is handled.