Laboratory Research Equipment
These terms govern website orders, quotations, purchase orders and every supply of goods or services by Astflick Group Ltd trading as The Orange Scientist.
They are supplied strictly to business customers and professional users and are non-returnable and non-refundable unless confirmed by us to be faulty or supplied in error.
This summary does not replace the complete terms below. Buyers should read the full document before ordering.
Restricted goods may only be ordered by appropriately authorised business and professional purchasers.
An order becomes binding only when accepted in writing, confirmed or dispatched by us.
Delivery times are not guaranteed unless expressly agreed in writing by an authorised representative.
No return may be sent without prior written approval. Restricted goods have additional exclusions.
This website is operated by Astflick Group Ltd trading as The Orange Scientist, registered in England and Wales under company number 05950580. The registered office is Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE29 6YE, United Kingdom.
The Orange Scientist brand, trademarks, logos and associated intellectual property are owned by Astflick Holdings Ltd and used under licence by Astflick Group Ltd. Astflick Group Ltd is the contracting entity responsible for sales, orders, quotations and website operations.
Company, we, us or our means Astflick Group Ltd trading as The Orange Scientist. Customer, buyer or you means the person or organisation purchasing or seeking to purchase goods or services. Business Customer means a person or organisation acting wholly or mainly for trade, business, professional, institutional or commercial purposes. Consumer means an individual acting wholly or mainly outside a trade, business, craft or profession. Goods means all products supplied or to be supplied by us.
These terms govern use of this website, enquiries, quotations, website orders, email orders, telephone orders, purchase orders and every supply of goods or services by us. By placing an order, submitting a purchase order, accepting a quotation or otherwise instructing us to supply, you confirm that you have read and agree to these terms.
Any terms included in a customer purchase order or other document do not override these terms unless we expressly agree to the change in writing through an authorised representative.
You are responsible for ordering under the correct status. Business Customers include companies, laboratories, universities, research institutions, NHS trusts, public bodies, clinics, charities, partnerships, veterinary organisations, sole traders and professionals purchasing in the course of work.
Where an order is a business transaction, consumer protection legislation does not apply except where the law expressly provides otherwise. We may treat an order as business-to-business where the nature of the goods, delivery location, purchase order, organisation details or other circumstances reasonably indicate a business purchase.
Certain goods are supplied strictly on a business-to-business basis and are not available for private consumer purchase. These include surgical sutures, sterile medical products and certain regulated, clinical, professional-use or restricted laboratory goods.
By attempting to purchase restricted goods, you confirm that you act in the course of business or professional activity and are legally entitled, appropriately authorised and suitably qualified to purchase, possess and use them. We may request evidence of business status, professional status, intended use or regulatory entitlement.
We may refuse, cancel or restrict an order where we reasonably believe that the purchaser is not entitled to buy the goods or that supply could breach a legal, regulatory, professional or safety requirement.
Product listings, price lists and quotations are invitations to treat and do not oblige us to supply. An order is an offer by the Customer to buy in accordance with these terms.
A contract is formed only when we issue an order confirmation, expressly accept an order in writing or dispatch the goods, whichever occurs first. Automated acknowledgements confirm receipt only and do not necessarily confirm acceptance.
We take reasonable care to describe goods accurately, but images, colours, packaging, dimensions and manufacturer presentation may change. Illustrations are for general guidance unless expressly incorporated into a written specification.
All goods are subject to availability. We may correct an error, update information, withdraw goods, limit quantities or offer a reasonable alternative before accepting an order. We will not substitute a materially different regulated or medical product without agreement where the distinction affects intended use.
The Customer is responsible for checking product codes, specifications, dimensions, pack sizes, materials, compatibility, expiry requirements and suitability before ordering. Assistance from our team is general product information and does not replace professional assessment, manufacturer instructions or a formal technical specification.
All orders are subject to acceptance. We may refuse, cancel, restrict, suspend or limit an order where stock is unavailable, information is incomplete, payment is not authorised, pricing is incorrect, fraud is suspected, credit risk is unacceptable, goods are restricted or supply would be inappropriate.
A Business Customer has no automatic right to cancel an accepted order. Any cancellation requires written approval and may be subject to costs already incurred, restocking charges or supplier cancellation fees.
Unless stated otherwise, a quotation is valid for 30 days from its date and may be withdrawn, corrected or amended before an order is accepted. Quotations are based on the quantities, specification, delivery requirements and information supplied at the time.
Changes to quantity, specification, exchange rates, duties, supplier pricing, transport or delivery requirements may result in a revised price.
Prices are stated in pounds sterling and exclude VAT unless expressly shown otherwise. VAT and any delivery, special packing, hazardous goods, controlled-temperature, customs or other applicable charge will be added at the relevant rate.
Prices may change before order acceptance. If an obvious pricing, description or calculation error occurs, we may correct it and ask whether the Customer wishes to proceed at the correct price.
Payment is required at checkout or before dispatch unless an approved credit account or other written payment arrangement applies. Credit facilities are discretionary, subject to approval and may be reduced, suspended or withdrawn at any time.
Where credit terms apply, payment must be made by the due date shown on the invoice or otherwise agreed in writing. Time for payment is of the essence. We may require payment in advance for any new, overdue, high-risk, special-order or restricted transaction.
If any amount becomes overdue, we may place the account on hold, suspend supply, cancel outstanding orders, withhold delivery, remove discounted pricing and require cleared payment before further supply.
For Business Customers, we may charge statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Discounted pricing may be conditional on timely payment and compliance with account terms. Where the Customer pays late or breaches agreed terms, we may withdraw future discounts and promotional pricing.
Unless expressly agreed otherwise, rebates, credits and goodwill adjustments are issued by credit note only, have no cash value, may be used only against future invoices while the account remains up to date and expire 12 months after issue.
Customised, personalised, made-to-order, specially sourced and non-standard goods are procured or produced for a particular requirement. They may not be cancelled, returned or refunded after sourcing, production, allocation or dispatch arrangements have begun unless confirmed by us to be faulty or supplied in error.
Delivery dates and times quoted on the website, in a quotation, in an email or by staff are estimates only and are not guaranteed unless expressly agreed in writing by an authorised representative. Delivery dates are not of the essence.
We may dispatch in instalments or make partial deliveries. We are not liable for operational disruption, project delay, cancelled procedures, downtime, loss of contract, loss of profit or business interruption arising from delayed, split, incomplete or failed delivery.
Current indicative dispatch and carriage information is available on our Delivery Information page.
The Customer must provide a complete and accurate delivery address and ensure that an authorised person can accept and inspect the goods. Couriers normally deliver to the nominated reception point.
Risk passes when goods are delivered to the nominated address or, where delivery cannot be completed because of an act or omission by the Customer, when delivery would ordinarily have taken place. Additional delivery, return, storage, administration and redelivery charges may apply where the Customer causes a failed delivery.
The Customer must inspect all parcels and goods immediately upon delivery, count the parcels and record any visible damage or shortage with the courier before signing.
Any shortage, damage, discrepancy, incorrect goods or transit issue must be reported to us in writing within 48 hours of delivery. If written notification is not received within this period, goods may be treated as accepted in satisfactory condition, subject to latent defects that could not reasonably have been discovered during the initial inspection.
Claims outside the notification period may be rejected. Missing deliveries must be reported within ten working days from the invoice date. A proof of delivery request must be made within two months from the invoice date.
No goods may be returned without prior written authorisation. Returns are governed by our Returns Policy, which forms part of these terms.
The following goods are strictly non-returnable and non-refundable unless confirmed by us to be faulty or supplied in error:
Where a return is exceptionally approved, the Customer remains responsible for safe packaging and return costs unless we agree otherwise. Inspection and a restocking charge may apply.
Where the Customer genuinely purchases as a Consumer, statutory rights apply where required by law. Cancellation rights do not apply to goods exempted under applicable law, which may include customised goods, perishable goods and sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed.
For clarity, surgical sutures and sterile medical products are supplied strictly on a business-to-business basis and are not offered for private consumer purchase.
International customers are responsible for import eligibility, customs clearance, licences, local compliance and all duties, taxes and charges imposed in the destination country. Delivery estimates may be affected by customs and border procedures.
The Customer must not order, export, re-export or use goods in breach of sanctions, export controls, trade restrictions or applicable laws.
Products may include laboratory consumables, research materials, sterile medical devices, clinical products, educational supplies, veterinary goods and regulated items. The Customer is responsible for ensuring legal entitlement and appropriate competence to purchase, store, handle, resell and use them.
Where goods are supplied for professional, clinical, laboratory, veterinary, educational or research use, the Customer remains responsible for product selection, intended use, compatibility, training, risk assessment, regulatory compliance, storage, traceability and safe disposal.
Product descriptions, guidance and customer support are provided for general commercial information. We do not provide medical, clinical, diagnostic, veterinary, scientific, legal or regulatory advice.
We accept no liability for a clinical or scientific decision, treatment outcome, failed procedure, failed experiment, contamination, product misuse, improper application or use outside the intended purpose. Manufacturer instructions and applicable professional standards must be followed.
The Customer must inspect integrity, labelling, expiry information and storage requirements on receipt. Goods requiring controlled storage, specialist transport, hazardous handling or professional supervision become the responsibility of the Customer when risk passes.
Sterile packaging must not be used where opened, damaged, wet, punctured, expired or otherwise compromised. Once sterile products leave our controlled supply chain, we cannot confirm that storage, handling or sterility has remained suitable if goods are returned.
Goods may be covered by a manufacturer warranty or subject to manufacturer safety notices, field actions or recalls. The Customer must retain product, lot and supply records where appropriate and cooperate with reasonable traceability or recall instructions.
Except where required by law or expressly agreed in writing, we do not provide a warranty beyond any warranty passed through from the manufacturer. This does not exclude liability that cannot lawfully be excluded.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
Subject to the paragraph above, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, contracts, anticipated savings, goodwill, opportunity, project time, data, reputation or business interruption.
For a Business Customer, our total aggregate liability arising from the supply of goods or services will not exceed the price paid or payable for the goods or services giving rise to the claim.
We are not liable for failure or delay caused by events beyond reasonable control, including supplier disruption, raw-material shortage, manufacturer allocation, courier delay, customs delay, strikes, labour shortage, utility failure, cyber incident, epidemic, pandemic, fire, flood, natural disaster, war, sanctions, civil unrest, government action or transport interruption.
A chargeback, payment reversal or banking dispute does not cancel the underlying contract. Goods delivered and retained remain payable in full. The Customer should first raise any dispute directly with us to allow investigation.
Where an unjustified chargeback occurs, we may suspend supply, cancel orders, place accounts on stop and recover outstanding sums together with reasonable administrative, banking, legal and recovery costs.
All goods remain the property of Astflick Group Ltd until payment has been received in full and in cleared funds. Until title passes, the Customer must store unpaid goods safely and, where reasonably possible, keep them identifiable as our property.
Where payment is overdue, we may recover possession of unpaid goods and the Customer must provide reasonable access where legally permissible.
The Customer is responsible for keeping account credentials secure and for activity carried out through the account. The website must not be misused, interfered with, scraped without permission, used to introduce malicious code or accessed unlawfully.
We may suspend or restrict access where misuse, security risk, fraud or breach of these terms is suspected.
Website content, branding, layouts, logos, original images, graphics and written materials are owned by or licensed to Astflick Group Ltd and Astflick Holdings Ltd. No content may be copied, reproduced, modified, republished, extracted or commercially used without prior written permission.
Personal information is handled in accordance with our Privacy Policy. Transactional communications may be sent where necessary to administer an enquiry, account, quotation, order, delivery, safety notice or legal obligation.
We may assign, transfer or subcontract our rights and obligations. The Customer may not assign or transfer rights or obligations without prior written consent. No person other than the parties has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
If any provision is held invalid or unenforceable, the remaining provisions continue in force. A delay or failure to exercise a right is not a waiver. These terms, together with an accepted quotation, order confirmation and policies expressly incorporated into them, form the agreement between the parties regarding the supply.
We may update these terms from time to time. The version in force when an order is accepted applies to that order unless a change is required by law or agreed by both parties. The latest revision date is shown at the top of this page.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights that apply to a Consumer.
Questions, complaints and formal notices should be sent to hello@theorangescientist.co.uk or posted to Astflick Group Ltd t/a The Orange Scientist, Unit 7, Latham Road Business Park, Latham Road, Huntingdon, Cambridgeshire, PE29 6YE, United Kingdom.
By placing an order, accepting a quotation or submitting a purchase order, the Customer confirms the appropriate purchasing status, authority to buy and acceptance of these Terms and Conditions.
Contact the team before ordering if a specification, professional restriction, delivery requirement or return condition is unclear.
